Marijuana FAQs

Dyrect makes LA cannabis delivery easy. Place your order, pay online, and we’ll bring your goods. Have a question? Check out our FAQs.

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What is Dyrect?

Dyrect is a cannabis technology company that provides fast, safe, and reliable cannabis delivery in Southern California.

Is Dyrect Licensed?

Yes, we are a fully licensed Cannabis delivery company and operate legally under California state law. We are powered by Urban Buds, LLC and our license number is C9-0000094-LIC.

Where does Dyrect Deliver?

Our current delivery areas include most neighborhoods in Los Angeles. Click here to see if we deliver to your area.

How old do I have to be to order from Dyrect?

You must be 21+ to order from Dyrect.

How quickly will my order arrive?

We take pride in being the fastest delivery service in California. Our average delivery time is approximately 30 minutes. During peak delivery hours, which tend to be weekdays between 4PM and 9PM, deliveries may take a bit longer. If your order has not been delivered within 60 minutes, please contact us at hello@mydyrect.com.

Why did my ETA change during delivery?

Your estimated time of arrival (ETA) is affected by several factors like traffic, time to delivery location, and product availability. Your ETA is subject to change once your order has been placed. Your order will be dispatched in the order it was received and you’ll receive updates via SMS with your ETA. You can also check your ETA by viewing the live map on your Dyrect account.

Where is my driver?

You will receive an SMS notification once your order has been dispatched to a driver. Once it has been dispatched, you can check the live map on your Dyrect account to track your driver’s progress.

Does Dyrect charge a delivery fee?

Nope. Delivery is always free!

What are Dyrect’s Hours of Operation?

Dyrect accepts orders from 10AM – 9:30PM, 365 days a year.

Is there an order minimum?

Our minimum is $30 before taxes.

Do you charge tax?

Yes. California state law requires that we charge sales tax, state excise tax and local cannabis business taxes on all cannabis purchases.

Can someone else receive my delivery?

No, it’s against the law. All deliveries must be received by the person who placed the order. Your driver will ask to see your ID upon delivery. If the person who placed the order is unavailable when the driver reaches the drop-off location, your order will be canceled.

Is tip included in my order total?

No. Tip is not included. While tipping is entirely up to you, should you wish to tip your driver, you can tip via debit card before you checkout or in person with cash.

What are acceptable forms of payment?

We accept debit cards and cash. Please be advised that we are not able to accept prepaid debit cards, cash app, Venmo or any HSA or MRA benefit cards.

Why was my debit card declined?

In order to use a debit card, the billing address of the debit card must match the delivery address of the order. If the addresses are different, the debit card will be declined. The pending charge on your account will be removed in 24-48 hours depending on your bank.

What if I received a defective product or an item is missing?

We make sure our customers get the items they pay for. If an item is missing, or you’ve received a defective product, please email us at hello@mydyrect.com. Please provide your name, phone number, a photo and description of your issue. We always want to get your order right!

Are there order limits?

Yes. In California the daily limit is 28.5 grams of flower (1 ounce) or 8 grams of concentrates (including vaporizer cartridges and edibles) per business day.

Exchange Policy

We will consider exchanging damaged or defective cannabis products if they are reported to hello@mydyrect.com within 48 hours of purchase. All non-damaged cannabis product sales are final.

We do not exchange products when customers do not like the look, feel, taste, smell or any other characteristic of the product. We only consider exchanges when a hardware product, such as a battery, pod, or cart are damaged or defective. All exchanges shall be at the discretion of Dyrect. Refunds are not permitted.

Do you offer discounts?

Yes! Please e-mail us at hello@mydyrect.com to learn more about our discounts and specials.

Cancellation Policy

Unfortunately we are unable to cancel orders after they are submitted.

Delivery Hours

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